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Extended Health Care benefits help plan members and their dependents pay for medical expenses that aren't covered by their provincial plan. Details of exactly what is covered, how much the plan pays, and what the deductible amounts are vary among plans.

Here’s the information you need to supply:

• The name of your Extended Healthcare Insurance provider
• Your benefit card or your ID and policy numbers usually found on the benefit card
• Your relationship to the Policyholder (insured member, spouse, child, full-time student)
• If you are not the insured member, please provide the name and birth date of the policyholder
• If you have Secondary Coverage from a spouse or parent have the secondary policy number and your ID number as well as the insured member’s name and birth date
• A doctor’s prescription if your insurance provider requires a doctor’s referral for physiotherapy claim.

How Does Direct Billing Work at Our Physiotherapy Clinic?

With your permission, We bill via the Telus Health Portal submits your healthcare claim directly to your insurance provider while you receive your Physiotherapy treatment. Your claim is adjudicated online and a claim response issued. No longer do you have to deal with submitting paperwork; paying out-of-pocket; or waiting for reimbursement.

Depending on your Extended Healthcare coverage, there may be a co-payment portion. For example, if your plan covers 80% of the cost of a Physiotherapy treatment, you will pay the outstanding balance of 20% at the end of your treatment. We accept all major credit cards, debit or cash.

If your Extended Healthcare Plan does not allow benefit assignment, we will still submit the claim for you and you will be reimbursed under the terms and conditions of your Extended Healthcare Plan.

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